Returns & Exchanges

Whose Rules Apply

Because your order is fulfilled by our retail partner, returns, refunds and exchanges run under their published return policy — the version linked from your order page is the one in force. For personal-care products the standard is universal: items come back unopened, with the factory seal intact and the multi-pack unbroken.

How a Return Happens

1. Open the order on the retailer’s order page and choose the return option.
2. Follow the instructions — a prepaid label or a drop-off point is usually offered.
3. The refund goes back to your original payment method on the retailer’s timeline, typically within days of the parcel arriving back.

Leaked, Cracked or Wrong

If a bottle arrives damaged, leaking or simply not what you ordered, report it through the order page with a photo — damaged items are replaced or refunded without argument. We would also like to hear about it at [email protected], so we can flag the batch.

Trading for a Different Line

Chamomile instead of oats and vanilla, the curl system instead of the classic — the simplest route is to return the unopened item and order the line you actually wanted. Unsure which one that is? Ask us first: [email protected].