Ricitos de Oro

Frequently Asked Questions

What parents ask us most, answered plainly.

About the Formulas

From what age can the products be used?

The classic chamomile shampoo, the 2-in-1 washes and the wipes are formulated for babies, including the newborn months — tear-free, hypoallergenic, no parabens. The styling gel, detangler sprays and the Curls & Waves line are written for kids with enough hair to style; there is no hard age line, but they earn their keep once mornings involve a comb.

Does chamomile really lighten hair?

Gradually, and only in the way the flower can: with regular use it brings out the natural golden highlights already present in the hair. It is not a dye or a bleach — dark hair stays dark, it simply picks up warmer tones in the light.

What is different about Bio-Pure?

Bio-Pure is our organic-leaning formula: green grape extract instead of chamomile, coco betaine for the lather, and a shorter ingredient list with no sulfates, silicones or parabens. The rattle cup stays.

Is the curl line only for curly hair?

It is built for curls and waves — the shea butter dosage assumes hair that loses moisture quickly. On straight fine hair the defining cream will read as heavy; the detangler spray, though, works on any hair that knots.

Ordering and Payment

Which payment methods do you take?

Checkout happens with our retail partner, and their checkout decides: the major credit and debit cards plus the popular digital wallets are accepted, with the exact list shown before you pay.

Can I still change my order?

Order changes and cancellations run through the retailer’s order page, under their rules — usually possible until the parcel ships. Once it is with the carrier, a change becomes a return instead.

Delivery and Returns

How fast does an order arrive?

Delivery windows and costs are set by the retail partner and shown at checkout for your address. How the whole journey works is on the Shipping & Delivery page.

What can I return?

Returns follow the retailer’s return policy; for personal-care products that means unopened, factory-sealed items. The step-by-step is on the Returns & Exchanges page.